Australian Consumer Law
Australian Consumer Law guarantees apply to covered purchases. These rights cannot be removed by website terms, a sale price, a custom order, missing packaging or the end of a manufacturer’s warranty. They include protections about quality, description and suitability for a purpose made known to the seller.
If a product has a major failure, you can generally choose a refund or a replacement, and compensation may also be available for reasonably foreseeable loss. For a minor problem, the seller can usually provide a free repair within a reasonable time; further remedies may apply if it is not resolved. The remedy depends on the circumstances.
How to raise a product problem
For goods bought from Paddle Sports SA, contact Steve with a description of the issue and reasonable proof of purchase. Photos may help with assessment. You do not have to deal only with a manufacturer, and original packaging is not a condition of your statutory rights.
Contact us to arrange the appropriate return method or collection, especially for a ski or kayak. Where a problem is confirmed, reasonable return costs must be reimbursed. For faulty goods that are large or difficult to return, the seller is responsible for arranging collection or return at its cost as required by law. Keep transport receipts.
Change of mind and cancellations
Consumer guarantees do not normally provide a refund simply because you changed your mind. No additional change-of-mind window, restocking fee or custom-order cancellation condition has been announced for this website. Ask Steve to confirm any optional policy in writing before purchasing. Any agreed condition must operate alongside your statutory rights.
A quote-cart enquiry is not an order, so removing items or deciding not to send the enquiry does not cancel a purchase or incur a fee. For an actual order agreed separately, contact Steve promptly to discuss a change or cancellation.
Warranties and complaints
A manufacturer’s warranty can provide additional benefits; it does not replace consumer guarantees or limit them to the warranty period. Any extra warranty offered for a particular item will be provided with its applicable terms.
Contact Steve first about a complaint. If it remains unresolved, Consumer and Business Services South Australia provides consumer information and assistance. The ACCC provides guidance and receives reports but does not resolve individual disputes.
Contact Steve Dalton at steve@paddlesportssa.com.au or 0404 501 738. Paddle Sports SA is based in South Australia.